Frequently Asked Questions
Please select from the below, using the categories provided. If you are unable to find the information you are after please give us a call on +81 3 4579-0507
How much time is needed for shipment?
When my car will be shipped?
It usually takes one to two weeks to ship the car after the payments has been confirmed.
How would you inform me on shipping schedule?
Our logistic division will keep you posted on the shipping schedule as soon as we have it from shipping liner. our staff will send you the schedule through email without any delay.
What information is needed for shipment?
* We need the name as in the document and the address of the person who is importing the car.
What preparations do i need to do for the shipment?
Not much! after confirmation of payment, shipment will commence immediately and further information will be given to you as we progress.
About Total Cost
WHAT FOB & CIF?
FOB; It covers your consignment in case of any mishap and is liable for goods that are damaged or destroyed during shipping. CIF; is an expense paid by a seller to cover the costs, insurance, and freight of a buyer’s order while it is in transit.
What does warranty cover?
The warranty should give specifics on the vehicle service contract and explain who is legally responsible for the repairs. Look over the fine print to get all the details and make sure all of your questions are answered before you buy your vehicle.
When you purchase a used vehicle, you may have the option to purchase a service contract, also known as an extended warranty. With a service contract, the dealer agrees to perform or pay for certain repairs or services on the car. You can buy the coverage for an extra cost.
Here’s some guidance for gauging whether an extended warranty is worthwhile.
Transferability — If you’re looking into a service contract, determine first whether any of the original bumper-to-bumper and powertrain warranties are transferable, if so, how much time and how many miles are left on that coverage?
Cost of warranty versus cost of common repairs — While an extended warranty may give you peace of mind, it can also be expensive, often ranging from $1,000 to $3,000 upfront. Once you get a quote from us, figure out how much common repairs cost, and what exactly your warranty covers.
Vehicle dependability — Considering the quality and dependability ratings of a vehicle. “Cars that are further down the quality rankings might be prone to certain repairs, so it’s best to check out a vehicle’s track record and then determine the type of extra coverage that you might need.
What is stereo installation?
In case of a damaged car stereo, replacement is available at a lower cost of US$250. New Japan made car stereo at the cost of US$600.
About Payment
How do I receive a proforma invoice?
Your proforma invoice will be sent to you through email after payment.
When should I pay?
We will furnish you with our payment instructions, once you select and are satisfied with the chosen car.
What if the car was sold to another customer after I paid?
Mostly, it is rare but in case if it happens, either we give a replacement or refund.
When should I pay Shipping cost?
Shipping cost payment is required prior to shipment. We will ship the consignment upon confirmation of payment.
What is SG Motors Group payment method?
We accept the following payment methods;
- Wire Transfer
- Bank to Bank transfer
Can I pay by credit card?
No, you can not make payment by credit card.
Do you accept my local currency?
Yes, we receive payment in your local currency equivalent to U.S. Dollars.
Can I purcahse at FOB prices?
No, we don’t accept car purchases at FOB prices for quality reasons.
About the Vehicle's Condition
What if I was unhappy with the vehicle's condition?
You can seek for replacement or refund.
What is Reg.Year?
Reg.Year(Regulation year) means the first year the vehicle is registered by law in Japan, and appears on all the documents of the vehicle itself, however, sometimes differs from the year of manufacture of the vehicle.
What is Seat belts year?
Seat belts Year means manufactured year of the seatbelt itself, and it may differ from the year of manufacture of the car. However authorities of some countries determine manufactured year of the car according to seatbelt
Shipment
How long does shipment takes?
Delivery of your vehicle to your nearest port will depend on the timing of your payment and the shipping company’s schedule.
When will my car be shipped?
Upon the confirmation of your payment.
How will I know about the shipping schedule?
Our professional staff will keep you updated with all the necessary information.
What is the information required for shipment?
*Name
*Documents
*Address
What do I have to prepare for the shipment?
In most cases, you need to do nothing. Our professional staff will take care of the shipment.
About Import Procedures
Which documents do I need to receive my car?
Our company will provide you with all the necessary documents you need to receive your consignment.
Do I need to contact a clearing agent?
No, we are always in partnership with our global agent, as such you don’t require any personal agent.
How do I find a clearing agent?
It is not required.
When can I receive my car?
We will update you upon the shipment with tracking details.
Others
I have problem with accessing internet
If you cannot access the internet, send us a fax or phone call.
Can I order by FAX or phone?
No, visit our official website at www.sgmotorsgroup.com and search through the inventory.
Can I buy left hand drive car?
Yes, we have both left and right drive.
Can I order spare parts?
Yes, you can get Spare Parts Supply Service if you buy a car from us.
I am not living in my country at the moment, which address do I indicate?
Your desired address for shipment is acceptable.
Do you have any representative outside of Japan?
Yes, we have our partnership globally.
Why is Japanese car so special?
Because they have the best automobile engineers in the world and the quality is their logo.
Is there any refund policy?
Yes, there is a refund policy.
Can I amend the Bill of Lading?
No.